Company Analysis Sears Holding Corporation free essay sample

Free Essays on Nature and Loneliness

Nature and Loneliness Verse has topics in them that are on occasion difficult to decode. In the sonnets â€Å"Once by the Pacific,† â€Å"Acquainted with the night,† and â€Å"Tree at my Window,† by Robert Frost all have comparable topics. Every one of these sonnets has the subject of nature and depression. Likewise, the initial two sonnets have a negative tone to them. In the work â€Å"Once by the Pacific,† nature is raised as the topic on the grounds that the entire sonnet manages discussing an unpleasant sea and a rough bluff. Ice is portraying a sea shore seen which is by all accounts just around nightfall. Additionally, the manner in which he is talking seems like the there likewise may be a tempest coming in light of the fact that he is talking he says, â€Å"Someone would be wise to be set up for extraordinary fierceness. There would be all the more then sea water-broken.† (DiYanni 578) That line gives the peruser the feeling that there may be a fierce tempest coming into that sea shore region. Fierceness could likewise be an anticipating of Frosts’ father being brutal. â€Å"The rage found in the characteristic world, with its danger of hazardous tempest, was much the same as the wrath frequently found in Will Frost, who may well eject before the family unit lights were stifled on any given night.† (Parni 14) Thi s could mean why the seen was so bleak to Frost. In this work forlornness is demonstrated too in light of the fact that there is nothing lovely said. This could show that the essayist was disengaged and miserable. This poem likewise has a negative tone to it. Ice shows a dull inauspicious side in this piece. Everything that is written in the sonnet shows anguish towards the coastline he is taking a gander at. In Frost’s sonnet â€Å"Acquainted with the Night† he shows dejection again as a fundamental subject. In this sonnet it is simpler to see it since it is discussing a man who strolls around city avenues alone around evening time. He discusses how he strolls around the city in any climate condition and furthermore about what he sees on his daily strolls. Depression is clear when ice says,... Free Essays on Nature and Loneliness Free Essays on Nature and Loneliness Nature and Loneliness Verse has topics in them that are now and again difficult to disentangle. In the sonnets â€Å"Once by the Pacific,† â€Å"Acquainted with the night,† and â€Å"Tree at my Window,† by Robert Frost all have comparable subjects. Every one of these sonnets has the subject of nature and forlornness. Additionally, the initial two sonnets have a negative tone to them. In the work â€Å"Once by the Pacific,† nature is raised as the topic in light of the fact that the entire sonnet manages discussing an unpleasant sea and a rough precipice. Ice is depicting a sea shore seen which is by all accounts just around nightfall. Additionally, the manner in which he is talking seems like the there likewise may be a tempest coming in on the grounds that he is talking he says, â€Å"Someone would be wise to be set up for incredible fierceness. There would be all the more then sea water-broken.† (DiYanni 578) That line gives the peruser the feeling that there may be a savage tempest coming into that sea shore zone. Wrath could likewise be a hinting of Frosts’ father being brutal. â€Å"The rage found in the characteristic world, with its danger of risky tempest, was much the same as the fierceness frequently found in Will Frost, who may well emit before the family lights were quenched on any given night.† (Parni 14) This could mean w hy the seen was so bleak to Frost. In this piece depression is indicated too on the grounds that there is nothing wonderful said. This could show that the author was disengaged and troubled. This work additionally has an exceptionally negative tone to it. Ice shows a dim inauspicious side in this poem. Everything that is written in the sonnet shows unhappiness towards the coastline he is taking a gander at. In Frost’s sonnet â€Å"Acquainted with the Night† he shows forlornness again as a primary subject. In this sonnet it is simpler to see it since it is discussing a man who strolls around city lanes alone around evening time. He discusses how he strolls around the city in any climate condition and furthermore about what he sees on his daily strolls. Depression is obvious when ice says,...

Argumentative Essay Topics Against Smoking

Argumentative Essay Topics Against SmokingArgumentative essay topics against smoking are especially important. Most students who engage in writing research papers on this subject will often resort to tobacco as a source of evidence for their argumentation. The first step in addressing this problem is to identify tobacco's link to disease and death.This involves obtaining primary and secondary sources, as well as conducting in-depth interviews with individuals who have been harmed by tobacco. Researching and understanding the disease impacts of smoking is crucial to your argument. The next step in your research is to evaluate the quality of available information. In this article, I will discuss three arguments against smoking that are commonly made.First, cigarette smoke contains many cancer causing agents. Second, the passive smoking of cigarettes is a major contributor to lung cancer, not only in humans but also animals. Third, tobacco use can cause a number of diseases, which inclu de heart disease, emphysema, stroke, and chronic bronchitis. These arguments are supported by a host of peer reviewed scientific studies.The argument that tobacco causes disease is supported by large numbers of independent scientific studies, mostly conducted by the tobacco industry funded researchers. The research was designed to support the company's business interests. As a result, most published studies of the link between smoking and disease do not produce findings in support of this claim.Second, passive smoking in the home contributes significantly to the illness caused by smoking. The conclusion drawn by these studies is that smoking is a major cause of respiratory illness in smokers. It is often the case that people who smoke in the home tend to smoke more intensely and longer than those who do not smoke in the home.Finally, cigarette smoke contains chemicals that contribute to the risk of illness. They can cause damage to the mucus membranes in the lungs and cause chronic obstructive pulmonary disease (COPD), which is characterized by chronic coughing and shortness of breath. Studies have shown that secondhand smoke also causes allergic asthma and has a detrimental effect on newborns and children.Cigarette smoking is an addiction that causes serious health problems in its users. While the argument that tobacco smoking causes disease does not necessarily affect the legality of this product, it is nevertheless important to note that smoking has been linked to many serious illnesses. There is no medical reason for tobacco use. It is the addiction that makes it so dangerous.Argumentative essay topics against smoking are particularly important in today's society. Studies have found that more than two million people die prematurely each year from tobacco related illnesses. By allowing yourself to be exposed to these facts, you will be contributing to the prevention of the deadly disease in the future.

A Behavioural Based Study on Lifting and Hoisting Failures - Free Essay Example

Sample details Pages: 5 Words: 1631 Downloads: 2 Date added: 2019/10/10 Category Statistics Essay Type Research paper Did you like this example? Lifting and Hoisting Failures Introduction Lifting and hoisting related injuries have been on the rise. Even with all the technological advancements, legislations, best practices and standards; incidents still occur. By definition, safety professionals are responsible for controlling exposure to risk (Tim Page-Bottorff, February 2016). Don’t waste time! Our writers will create an original "A Behavioural Based Study on Lifting and Hoisting Failures" essay for you Create order In many ways, I do agree with that statement. For SHE practitioners, a hierarchy of controls establishes the actions to be considered in an order of effectiveness to resolve unacceptable hazardous situations (Fred A. Manuele, May 2005). For my research topic, I focused on human behavioral aspects of lift related activities. There are a myriad of lift related articles but most focus on engineering aspects. Some, do come close like in the case of a defect in the design of the crane, it was classified as a `normal accident’ (Paul Swuste, 2013). But herein, it emphasizes on the defects which led to an accident with an element of risk tolerance. Human factors are studied independently and form a holistic approach for safety management but not necessarily how it correlates to lift operations. Very often, little attempt is made to understand why the human failures occurred (Health and Safety Executive, 1999). Research Question How can we embed behavior-based safety into lifting and hoisting operations to reduce incidents? Aim and Objectives Aim My aim was to highlight human errors, gaps and lapses that contribute to lifting failures. Examine and assess underlying root causes related to human behavior that cause lifting related incidents. Discover fundamental reasons for recurring fatal and serious injuries. What are the human errors and gaps that cause such incidents and what can we do to overcome them? There was a need to boil down to root causes and introduce causal learning initiatives. `  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   All reasoning was researched without vilipending any detail in the slightest. In doing so, we were able to recommend mechanisms with verification and validation protocols that form a holistic approach to managing lift operations. Inefficiencies in lifting and hoisting cause incidents and consume both tragic human and financial loss at an unacceptable level. Various ways to reduce or eliminate these inefficiencies were identified. Objectives Purpose of study was to expose behavioral faults relating to lifting and hoisting operations. By delving and investigating what drives such acts we can rectify what drives a person to commit an at-risk behavior. By recognizing factors that contribute to poor lift and hoist operations, we can introduce systems and measures to prevent incidents. We have to strike a fine balance so as to ensure that recommendations introduced are not exhaustive and inferential. Eliminating poor lifting and hoisting practices by using behavior-based foundations. The research enabled stakeholders to proactively identify lift related hazards and provide for mitigation recommendations. It may also help establish proper procedures or standards by serving as a tool for analyzing risks associated with lifts. Recommendations or measures introduced also have the potential to be used in other contexts and tasks. In essence, it’s applicable to a myriad of activities but my focus was only be on lift and hois t operations as it’s the focus of my study. After study was conducted, a root cause analysis flowchart was established. Notion being that factors or perceptions which would have led or initiated sequence of events that resulted in and individual or workgroup committing an at-risk behavior. It was therefore be of interest to correct these factors so as to prevent recurrence of a similar situation. In do so, it was imperative to establish correct root causes as this in turn derives necessary measures to rectify situations that could have potentially have led to an at-risk behavior or incident. Potential benefits to lift and hoist operations was identified to be lesser stakeholders being injured, reduction in incident severity and reduction in property damage. In turn, this lead to an increase in efficiency, productivity, reliability and performance. Literature Review Most of the fatalities studied appear to be due carelessness or inattention (J.E. Beavers et al., 2006). What can we do about it? Careless, inattentive; what can we do about it? What if I told you that technology could help you by warning an individual of a potential falling object? Could we track being struck by falling objects based on real time information for proactive prevention (Weiwei Wu et al., 2013)? A bold concept, being struck by falling objects is a proponent of lifting operation related hazards. However, there are numerous hazards in a worksite and being struck by falling objects is just one of it. Albeit proposals recommended in this article is low cost, its application are very limited as it’s not a one-solution that fixes all and recommending such measures to stakeholders may not be well received by decision makers as it only helps with one aspect of managing people. There are other factors that must be taken into consideration such as how these RFID sensors ar e to be maintained. Is there a calibration regime etc.? In light of recent accidents do you there is a need for tighter controls and inspection of cranes? (Begum Sertyesilisik et al., 2013). That is a question that would be asked to an operator or lift specialist. How would he feel? It sounds like the question in itself doubts the competency, skill and knowledge of that individual. But, the writers have acknowledged the need for a feedback mechanism that is not part of a current apparatus. Personnel performed test with no previously established procedures (A.A. Marquez et al., 2014). Errors made by humans are being identified. What is being done about that? By delving into case studies with interviews from persons involved; they’ve come up with evidence based recommendations. However, it is important to note that this study was done within the UK context. As with all, culture forms the foundation of practices. There is one too many articles that tend to focus on material aspects. Instead of narrowing down root causes on why certain decisions made, a stress analysis of a crane jib is first carried out (Fransesco Frendo, 2013) a seam weld caused a dockside crane jib to collapse. Instead of asking why someone chose to seam weld a `structure’, questions were focused on equipment integrity. The vantage points for incidents are being seen from an engineering and quality standpoint with very few considerations about persons. Yes, people do agree that failure of cranes are potentially dangerous events and often have fatal consequences (A.A. Marquez et al., 2014). Root causes are related to human errors and be defined as exceeded barriers (A.A. Marquez et al., 2014). A spade is a spade and let’s refers to it as such. By manipulating human errors we fail to recognize consequences of actions since we’re subverting its notion. Assess the importance of each factor influencing risk (O.N. Aneziris et al., 2014). Evaluating such factors does not provide for an immediate answer. Rather, it denotes important items that should be considered before a corrective and preventive action plan is developed. Accident rates can be reduced through usage of safety devices and by legislation (Begum Sertyesilisik et al., 2013). Are we placing too much faith on engineering and administrative controls? Hierarchy of controls establishes the actions to be considered in an order of effectiveness to resolve unacceptable hazardous situations (Fred A. Manuele, May 2005). Hazardous situations could be resolved with control measures but human behavior is unpredictable. Undoubtedly, it’s human behaviors that either cause or contribute to hazardous situations. No matter how rigorous the safety system, human behavior could short-circuit almost any safety feature (Tim Page-Bottorff, February 2016). Influencing positive behaviors that reduces errors (Health and Safety Executive, 1999). Careful consideration of human factors at work can reduce the number of incidents (Health and Safety Executive, 1999). By using this concept as a catalyst, we can reduce incidents to lift operations. The challenge lies in applying it proactively with minimal impact to operations. Relatively little focus is placed on properly adjusting the wide range of potentially unsafe habits that workers bring with them to the work-place each day (Tim Page-Bottorff, February 2016). Overhauling the present concept of corrective and preventive action plan is imperative. The clichà © action plans routinely tell persons to be retrained or be suspended from work. Does that solve the problem? The research I’m doing will delve into this narrative. Study Design As said in my research question, I’d like to embed behavior based safety into lift operations so as to reduce incidents in this field. For my method of study, I’ll initiate case studies from 3 different lift operations. In each lift operation, there is a Lifting Supervisor, Rigger, Signalman and Crane Operator. Each team compromises of a 4-men crew. This will be all be done in the context of my workplace which is in the oil gas industry. Each lifting team will differ in setting, meaning, I’ll be conducting case studies from Maintenance, Projects and Turnaround. Each department’s tasks  Ã‚   would differ in job scope, objective and priorities. Each study will involve interviewing members of each lifting team and observing their behaviors pertaining to lift operations. In addition, I’ll also interview a front line supervisor from each work party. These front line supervisors are act as work coordinators or planning engineers to ensure work is done as per scope and are responsible for all overall work aspects. In summary, I’ll be conducting interviews on 15 persons. Even though stakeholders work within the organization, each departments has different methods of work. It’ll interesting to note how each department thinks and sets its own precedence. Albeit organizational culture sets the tone, this rarely trickles down to departments. Timelines, scheduling, budgets, perception, Key-Performance Indicators / Lagging indicators etc. mandate practices on the field. I’ll attempt to investigate the differences in opinions and what can be done to align practices for the greater good.

Comparing Loss of Self in Soldiers Home, Pauls Case, and...

Loss of Self in Hemingways Soldiers Home, Cathers Pauls Case, and Melvilles Bartleby the Scrivener Hemingways Soldiers Home, Cathers Pauls Case, and Melvilles Bartleby the Scrivener all present a loss of self. These stories prove that there is a fine line between finding ones self and losing ones self. I believe this loss can occur at any age or station of life. This idea is seen in each storys main character. Hemingways Soldiers Home depicts a young man in his early twenties after his return from World War I. The young man, Krebs, has arrived home too late. Thus, he doesnt receive the adulation of the town as the others did. This first loss was the beginning of a long inward journey for Krebs. His†¦show more content†¦Due to his situation Krebs is forced to run away to Kansas City. His only refuge is the hope of starting fresh and possibly being able to find himself. Pauls Case, by Cather, is a story in which Paul, an adolescent, is trying to find himself. Unlike Hemingway, Cather exposes the influence of a stable but cold environment to be detrimental to ones well being. Pauls dilemma begins with school, a place he is not fond of. His teachers have a strong disliking of Paul. This is seen at his readmittance inquiry †¦ they fell upon him without mercy, his English teacher leading the pack (161). Pauls inner struggle is recognized by only one teacher, the drawing master. The drawing master had come to realize that, in looking at Paul, one saw only his white teeth and forced animation of his eyes (162). He also noted the time Paul had fallen asleep in class, what a white, blue veined face it was; drawn and wrinkled like an old mans about the eyes, lips twitching even in his sleep (162). This observation clues us that Paul is not a happy-go-lucky teenager; there is an inner battle going on. Pauls true desire is seen in the theater when he sits to watch the symphony: the first sigh of the instruments seem to free some hilarious and potent spirit within him; something that struggled there like the Genius in the bottle found by the Arab fisherman. He felt a sudden zest for life. . (164). After the concert Pauls demeanor changes; he regretfully

Personification in Their Eyes Were Watching God free essay sample

Personification in this chapter is shown in this chapter when the narrator says what she is doing on the porch. â€Å"So she sat on the porch and watched the moon rise. Soon its amber fluid was drenching the earth, and quenching the thirst of the day. † (ch. 10, pg. 95) Here Janie is deciding whether or not she should be wary of Tea Cake; their shared love seems too perfect. This tension is also evident in Tea Cake’s name—his proper name, Vergible Woods, reminds readers of Janie’s past relationships with Logan and Joe. The woods, as earlier discussed, prevents Janie from seeing the horizon and finding love. Though his proper name has negative connotations, it is replaced by Tea Cake, an innocent nickname which comes from a sweet French desert. Hurston thus presents a tension in Janie’s mind between Tea Cake being a figure that will shade her from the light of the horizon or, on the other hand, being the love for which she has been searching. We will write a custom essay sample on Personification in Their Eyes Were Watching God or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The tone in the paragraph is playful which a big characteristic of Tea Cake is flirting and joking around. â€Å"He was jumping her king! She screamed in protest against losing the king she had such a hard time acquiring. Before she knew it she had grabbed his hand to stop him. He struggled gallantly to free himself. That is he struggled, but not hard enough to wrench a lady’s fingers. † (ch. 10, pg. 92) When Janie is yelling and having fun with Tea Cake you can tell by how she is talking and acting. You can tell when she grabs his hand after he jumped her king in a game of checkers and they played around with each other. Tea Cake was teasing, flirting, playing around with Janie throughout the entire chapter. â€Å"Evenin’, Mis’ Starks. Could yuh lemme have uh pound uh knuckle puddin’ till Saturday? Ah’m shot uh pay yuh then. † You needs ten pu

Problems of Unpaid Internship

The article in question deals with the issues related to unpaid internship. Hananel (2013) notes that many companies abuse internship and get free labor rather than providing coaching to the interns. The article highlights flaws in the system of internship. The author also provides arguments of both sides.Advertising We will write a custom essay sample on Problems of Unpaid Internship specifically for you for only $16.05 $11/page Learn More The major issue related to the internship is whether companies should pay interns. Hananel (2013) notes that educators and interns claim that companies should pay minimum salaries, whereas companies are reluctant to pay interns who often fulfill unskilled tasks. The author also stresses that the result of the case with Fox is only the start and soon the issue will have to be solved at the national scale. It is necessary to note that the present article is a valuable source as it provides insights into the problem whic h relates to two major aspects of the American society, i.e. education and employment. Hananel (2013) highlights internship as it is supposed to be and internship as it is in reality. Internship should be a beneficial practice for both the intern and the companies. Fitzgerald and Jayachandran (2012) claim that interns benefit from internship as they gain the necessary experience and are able to understand what their responsibilities will be and the way the business works. Interns are also able to list the internship on resume, which can be helpful for looking for better jobs and higher salaries. Noteworthy, companies also benefit as they can potentially hire a young and motivated employer who will be loyal and effective. However, Fitzgerald and Jayachandran (2012) also note that companies should be responsible and provide adequate coaching and give certain projects which can facilitate the interns’ learning. However, major rules of internship are often abused as companies are struggling with economic issues. Even though companies can afford paying interns, companies are reluctant to do so. One of the major reasons for that is the present situation in the world. Lots of companies are facing numerous financial constraints and they are trying to reduce their expenditures. Unpaid internships are a golden opportunity for many companies. Admittedly, this is unethical but it is a common practice.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More It is necessary to add that the movement to diminish companies’ abuse has already started. Perlin (2013) notes that numerous organizations and groups have started campaigns to make the companies pay minimum salaries to interns. Admittedly, this is a fair practice as interns are often young people who need money. Interns may not be as experienced as other employees. Interns require attention and companies’ employees have to provide certain coaching; this can be distracting for the fulltime employees. Nonetheless, interns still complete certain tasks which help employees. Thus, interns’ work should be paid. In conclusion, it is possible to state that the article provides insights into the causes of the tension between companies and interns. It draws people’s attention to an important issue which can affect the US economy in the long run. Thus, companies are often reluctant to pay more to employees. Clearly, businesses tend to support unpaid internship as it means free labor force. Nonetheless, the vast majority of interns need salaries and simply cannot afford unpaid internships. As a result, many talented young people do not have an opportunity to gain experience and show potential employees the knowledge and skills obtained at the university. Reference List Fitzgerald, B. A., Jayachandran, P. (2012). Suggested guidelines and best practices for unpaid internship programs. CA Lab or Employment Bulletin, 372-377. Hananel, S. (2013). Unpaid internships in jeopardy after court ruling. The Wall Street Journal. Web. Perlin, R. (2013). Unpaid interns: Silent no more. The New York Times, p. BU7.Advertising We will write a custom essay sample on Problems of Unpaid Internship specifically for you for only $16.05 $11/page Learn More This essay on Problems of Unpaid Internship was written and submitted by user Zeke Rowe to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Collective Bargaining Agreements Essays - Labour Relations, Labor

Collective Bargaining Agreements Essays - Labour Relations, Labor Collective Bargaining Agreements TABLE OF CONTENTS Introduction.Page 2 Management RightsPage 3 Union Security.Page 4 Wages and Benefits Page 5 Individual Security (Seniority) Rights..Page 6 Dispute Resolution..Page 7 Bibliography Page 10 COLLECTIVE BARGAINING AGREEMENTS A collective bargaining agreement collectively sets the terms on which an employer offers individual work contracts to each of its employees in the bargaining unit. A bargaining agreement, also herein referred to as a labor agreement, is a legally enforceable written commitment, which states the rights and duties of all parties involved. The labor agreement should be made in good faith and is intended to be observed and not violated. The National Labor Relations Act obligates employers and unions to bargain in good faith concerning terms and conditions of employment, including hours and wages. Like any normal contract, competent parties must enter into a labor agreement. However, a labor agreement is unique from other legal contracts in that there is no consideration involved and nothing tangible is exchanged. Many, but not all, unions require formal ratification of a new labor contract by a majority membership acceptance, which is determined through vote by the members. Until majority approval of those voting in a ratification election is received, the proposed labor contract is not final. While each labor agreement is unique to the needs of an organization and its employees, most agreements include five issues: (1) Management Rights, (2) Union Security, (3) Wages and Benefits, (4) Individual Security (Seniority) Rights, and (5) Dispute Resolution. Management Rights Management is the process of working with people and

The National Popular Vote Plan to Bypass the Electoral College

The National Popular Vote Plan to Bypass the Electoral College The Electoral College system - the way we really elect our president - has always had its detractors and lost even more public support after the 2016 election, when it became apparent that President-Elect  Donald Trump might have lost the nationwide popular vote to Sec. Hillary Clinton, but won the electoral vote to become the 45th  Ã¢â‚¬â€¹President of the United States. Now, the states are considering the National Popular Vote plan, a system that, while not doing away with the Electoral College system, would modify it to ensure that the candidate winning the national popular vote is ultimately elected president. What is the National Popular Vote Plan? The National Popular Vote plan is a bill passed by participating state legislatures agreeing that they will cast all of their electoral votes for the presidential candidate winning the nationwide popular vote. If enacted by enough states, the National Popular Vote bill would guarantee the presidency to the candidate who receives the most popular votes in all 50 states and the District of Columbia. How the National Popular Vote Plan Would Work To take effect, the National Popular Vote bill must be enacted by the state legislatures of states controlling a total of 270 electoral votes - a majority of the overall 538 electoral votes and the number currently required to elect a president. Once enacted, the participating states would cast all of their electoral votes for the presidential candidate winning the nationwide popular vote, thus ensuring that candidate the required 270 electoral votes. (See: Electoral Votes by State) The National Popular Vote plan would eliminate what critics of the Electoral College system point to as the winner-take-all rule - the awarding all of a states electoral votes to the candidate who receives the most popular votes in that state. Currently, 48 of the 50 states follow the winner-take-all rule. Only Nebraska and Maine do not. Because of the winner-take-all rule, a candidate can be elected president without winning the most popular votes nationwide. This has occurred in 4 of the nations 56 presidential elections, most recently in 2000.The National Popular Vote plan does not do away with the Electoral College system, an action that would require a constitutional amendment. Instead, it modifies the winner-take-all rule in a way its supporters say would assure that every vote will matter in every state in every presidential election. Is the National Popular Vote Plan Constitutional? Like most issues involving politics, the U.S. Constitution is largely silent on the political issues of presidential elections. This was the intent of the Founding Fathers. The Constitution specifically leaves details like how the electoral votes are cast up to the states. According to Article II, Section 1, Each State shall appoint, in such Manner as the Legislature thereof may direct, a Number of Electors, equal to the whole Number of Senators and Representatives to which the State may be entitled in the Congress. As a result, an agreement between a group of states to cast all of their electoral votes in a similar manner, as proposed by the National Popular Vote plan passes constitutional muster. The winner-take-all rule is not required by the Constitution and was actually used by only three states in the nations first presidential election in 1789. Today, the fact that Nebraska and Maine do not use the winner-take-all system serves as proof that modifying the Electoral College system, as proposed by the National Popular Vote plan is constitutional and does not require a constitutional amendment. Where the National Popular Vote Plan Stands Currently, the National Popular Vote bill has been passed in a total of 35 state legislative chambers in 23 states. It has been fully enacted into law in 11 states controlling 165 electoral votes: CA, DC, HI, IL, MA, MD, NJ, NY, RI, VT, and WA. The National Popular Vote bill will take effect when enacted into law by states possessing 270 electoral votes - a majority of the current 538 electoral votes. As a result, the bill will take effect when enacted by states possessing an additional 105 electoral votes. To date, the bill has passed at least one legislative chamber in 10 states possessing 82 electoral votes: AR, AZ, CT, DE, ME, MI, NC, NV, OK, and OR. In The bill has been passed by both legislative chambers - but not in the same year - by the states of Colorado and New Mexico, controlling a combined 14 electoral votes. In addition, the bill has been unanimously approved at the committee level in the states of Georgia and Missouri, controlling a combined 27 electoral votes. Over the years, the National Popular Vote bill has been introduced in the legislatures of all 50 states. Prospects for Enactment After the 2016 presidential election, political science expert Nate Silver wrote that, since the swing states are not likely to support any plan that might reduce their influence over control of the White House, the National Popular Vote bill will not succeed unless the predominately Republican â€Å"red states† adopt it. As of September 2017, the bill has been fully adopted only by predominately Democratic â€Å"blue states† which delivered the 14 largest vote shares for Barack Obama in the 2012 Presidential Election.

Midterm Assignment Example | Topics and Well Written Essays - 750 words

Midterm - Assignment Example H1: There is no difference in the mean rating of participants by the different judges in the different levels. 4th step: Alpha (level of significance) = .05 5th step: dftotal = 15 – 8 = 7 dfBT = 8 – 8 = 0 dfWT = 15 – 8= 7 6th step: Critical F value = 314.659 Multivariate Testsa Effect Value F Hypothesis df Error df Sig. Partial Eta Squared Noncent. Parameter Observed Powerc Country Pillai's Trace .883 314.659b 7.000 293.000 .000 .883 2202.613 1.000 Wilks' Lambda .117 314.659b 7.000 293.000 .000 .883 2202.613 1.000 Hotelling's Trace 7.517 314.659b 7.000 293.000 .000 .883 2202.613 1.000 Roy's Largest Root 7.517 314.659b 7.000 293.000 .000 .883 2202.613 1.000 7th step: Tests of Within-Subjects Effects Measure: MEASURE_1 Source Type III Sum of Squares df Mean Square F Sig. Partial Eta Squared Noncent. ... Results it can be concluded that there existed a statistically significant difference between the ratings given by the judges whereby, F (8, 393) = 314.659.74, P=.000 < .0005; Wilk's ? = 0.117, partial ?2 = .883 (see table below) Multivariate Testsa Effect Value F Hypothesis df Error df Sig. Partial Eta Squared Noncent. Parameter Observed Powerc Country Pillai's Trace .883 314.659b 7.000 293.000 .000 .883 2202.613 1.000 Wilks' Lambda .117 314.659b 7.000 293.000 .000 .883 2202.613 1.000 Hotelling's Trace 7.517 314.659b 7.000 293.000 .000 .883 2202.613 1.000 Roy's Largest Root 7.517 314.659b 7.000 293.000 .000 .883 2202.613 1.000 Method Participants the data is a product of the International Pancake-Flipping contest, where eight judges rated the flipping styles of 300 competitors. The number of participants is therefore 300 based on the flipping pancake contest and the respective judges ratings. The judges are randomly referred to as judge 1 to judge 8. The results are for different le vels across different countries across the 300 participants who form the study sample. A power analysis revealed that, for a one-way MANOVA with SMALL effect size (?2 = .883) and an alpha of .05, 300 participants yielded a power of 1.0. Design M ANOVA was used to determine whether there was a difference between the participants rating by the judges across the various levels of participation. The independent variables was the level of participation across the different countries while the dependent variable were the judges ranging from judge one to judge 8 in terms of rating, rated as either high or low. Materials The event organizers were submitted with consent

How Coca-Cola Became a World Acknowledged Brand Assignment

How Coca-Cola Became a World Acknowledged Brand - Assignment Example He explains that a good marketing strategy includes caring about the customers’ values, understanding their necessities, as well as continued advertising. Caring, according to him, includes the ability to respect and care about target consumers' time. The consumers regard their time to be valid and generally avoid selling strategies that are cumbersome and hence, time consuming (Scotsman 2006). At the very same, Scotsman believes that gaining an understanding of the demands of prospective clients as well as getting an in-depth knowledge of their needs is essential. It also requires some qualitative as well as quantitative research. (Scotsman, 2006) Scotsman also emphasizes that a relevant marketing campaign centralizes on consistency. He says that despite the fact that marketing consistently is expensive, but in the long run, it is capable of yielding a greater return in profits. The management only needs to invest on marketing and exercise patience until their efforts bear th e expected fruit. (Scotsman, 2006) There are two marketing strategies primarily; the push promotional strategy revolves around the different direct selling approaches deployed by the marketing team. Examples include decorative packaging, door-to-door selling, etc. On the contrary, pull strategy includes evoking motivation in the customers to seek out a particular brand’s product, for example offering sales discounts, mass media promotion, as well as making efforts to retain current customers and avoid threats like attrition. With the advent of Internet technology, new business models or sites such as business-to-business (B2B) and business-to-consumer (B2C), have emerged which require the employment of different marketing strategies... This essay analyzes that the strategy formulators should bear in mind a picture of the environment where they plan to execute their strategy and ensure its consistency with the traditional values, beliefs, and practices of that society. Coca Cola successfully shapes its strategies to attend to the values of the region whose audiences it intends to procure the attendance of. As marketing strategy need continual reviewing and revisiting with time, Coca-Cola ensures that it aligns the message within its advertisements to suit the needs and preferences of the people and give them the soothing feeling that the brand provides them just what they desire.Marketing is of significance not only for the large, powerful corporations like Coca-Cola that reign the market, but even the limited budget partnerships and other small-scale companies. It enables an organization to gain recognition amongst the public and create awareness about their offerings. As considered in the case of Coca-Cola, it wou ld not have been as wanted as it is, had it not been for the advertising campaigns which are its foundation. Marketing also serves to clarify the doubts and misunderstandings that result after baseless scandals. Most importantly, the fact remains that where a substantive and attractive marketing strategy enables a company to sell products which might not be very promising in terms of their quality and reliability, a poor marketing strategy disables the company from persuading buyers to get hold of even their most versatile, unique and lasting goods.

John Adams Essays -- essays research papers

David McCullough. John Adams. New York: Simon & Schuster, 2001. 656 pp. David McCullough was born in Pittsburgh, Pennsylvania, in 1933, and educated at Yale where he graduated with honors in English literature. McCullough lives in West Tisbury, Massachusetts with his wife, Rosalee Barnes McCullough. They have five children and fifteen grandchildren. He is the author of Truman, Brave Companions, Mornings on Horseback, The Path Between the Seas, The Great Bridge, and the Johnstown Flood. He has received the Pulitzer Prize (in 1993, for Truman), the Francis Parkman Prize, (this award promotes literary distinction in historical writing, and is presented annually for the best book in American history). He has also won the Los Angeles Times Book Award, and is twice winner of the National Book award, for history and biography. McCullough has lectured in all parts of the country and abroad, as well as at the White House, as part of the White House presidential lecture series. He is also one of few private citizens to be asked to speak before a joint session of C ongress. David McCullough has been an editor, essayist, teacher, lecturer, and familiar presence on public television- as host of Smithsonian World, The American Experience, and numerous documentaries including The Civil War and Napoleon. John Adams is a biography about the second president of the United States. McCullough originally set out to write a dual biography of Adams and Jefferson. David McCullough has successfully incorporated the life of Thomas Jefferson into this biography. The idea was to explore their interlocking lives and careers. The two men first met as fellow patriots united in the cause of independence in the mid-1770s. As fellow diplomats in Europe in the 1780s they became close friends. In the 1790s they became political rivals and didn’t speak to each other for more than ten years. They reconciled in their retirement years, and then launched into one of the great exchanges of letters in American history. They died on the same day- July 4th, 1826, fifty years after the Declaration of Independence. Though this began as a dual biography it quickly became an Adams biography. McCullough realized that after a year and one half of research that Adams was in every respect a more fully developed, three-dimensional, warm-blooded, and compelling character than Jefferson. McCullough wants his ... ...ams’s. I learned so much about the relationship between Abigail and John Adams. Their life together was a true love story. I also learned the contrasts between Adams and Jefferson. Jefferson was tall, lean, and youthful. Adams was short, stout, and eight years Jefferson’s senior. Adams kept no record of accounts, Jefferson, on the other hand, kept meticulous records, but the greatest difference between them was that Jefferson avoided conflict. He could not bring himself to argue with anyone, ever. In contrast, Adams embraced difficulty, conflict, and struggle. After reading this book I came away with a better understanding of the civil war, slavery, and other crucial issues facing America at that time. John Adams has given me an insatiable appetite to learn more about our founding fathers, I feel that I can never know enough about them. This was an absolutely fascinating book to read. I loved it! For me this was the history lesson that I needed. I enjoyed this book from a plain readers point of view; moreover I enjoyed the history lesson in rare form. David McCullough’s John Adams was, by far, the best written and most interesting book that I have ever read. (word count 1543)

Relationships In Different Cultures Essay

Every culture has their own definition of family relationships. Most family  relationships stem from the concept of marriage. Different types of marriages are  accepted all around the world. Some marriages are based on civil aspects, others are  based solely on religious aspects, and most are based on both. There are two main  types of marriages throughout the world which are monogamy and polygamy. Each type  of marriage has been around for thousands of years and both the past and present  show that there are both advantages and disadvantages of each marital practice.   The most widespread form of marriage with the longest history is Monogamy.  Monogamy is the form of marriage where one man marries one woman. Ancient  Greeks, Ancient Romans, Jews, Christians, Indians, and tribes such as the Hopi and  Iroquois have regarded monogamy as the most ideal form of marriage. There are quite  a few advantages in monogamous marriages. There is typically better understandin   gand communication between the man and wife, more focus on the children leading to a  more stable family most of the time and it is better economically suited for most people.  Since there are only two spouses, monogamy has been shown to offer the highest form  of love and affection and sex relations are more regulated. Disadvantages of  monogamy aren’t often mentioned since its practiced by the majority of people in the  world but things can get complicated between the two spouses if abuse or adultery gets  involved. Even so, both the woman and man can divorce freely if they wish. The form of polygamy is the second prominent concept practiced throughout the world. Polygamy is when both the man and woman have freedom to have additional  mates. The historical Montagnais Tribe believed in pure polygamy. Before the French  took them over and converted them to European beliefs, both woman and men were  allowed to have multiple partners. They were a very mature culture where jealousy did  not exist and instead, they channeled their energy into loving every single person within the tribe and each child was considered everyones’. Woman were actually seen as  above the men in a number of ways. Leacock describes how the woman create a very  complimentary relationship between spouses: The Montagnais woman is far from being a drudge. Instead she is a respected member of the tribe whose worth is well appreciated and whose advice and counsel is listened to and, more often than not, accepted and acted upon by her husband. (39) Leacock then goes on to explain how each gender has â€Å"special labors† that allow them  to create equilibrium within their culture and relationships.   Polygamy does have two forms as well. There is polygyny which is when one  husband has several wives and polyandry where one wife has several husbands. In   each situation, the single gender individual is seen as the superior one and the multi  plespouses are below them. Although not everyone believes in polygamous practices,  Joseph mentions many advantages and disadvantages that come along with sharing  her husband with 8 other woman. She states, † It enables woman, who live in a society  full of obstacles, to fully meet their career, mothering and marriage obligations; it  provides a whole solution.† On the other side she says, â€Å"there is a longing of intimacy  and comfort that only he can provide† (A31). This proves that in any practice of  polygamy there are advantages as in having more freedom, but sometimes all of the  emotional, mental, sensual, etc. needs may not be met. My ideal relationship is probably very similar to other girls of my age. All I’ve ever  wanted is one faithful monogamous relationship in my lifetime. Everyone has a soul  mate and hopefully one day I will find mine and we can develop not only a relationship,  but also a friendship built on true love, trust and honesty. From that, we can raise  children in a loving, supportive, and healthy although somewhat discipline environment  while loving my spouse unconditionally and getting the same in return. An equalitarian  relationship would be ideal where both my husband and I pursue careers and have  equal say on housework and finances. Relationships have truly evolved over time. Christian beliefs have always  suppressed woman through marriage. We are shying away from ideas such as, â€Å"woman  should learn in quietness and full submission. [God] does not permit a woman to teach  or to have authority over a man; she must be silent† (Timothy 2.11). Thankfully now in  modern times, woman now have much more of a say in marriage and our society is  slowly accepting equalitarian type marriages. Monogamy and polygamy both offer  strengths and weaknesses within ones lifestyle, but one thing is for sure; no relationship is ever perfect.

How the Deaf Communicate in a Hearing World Essay

Imagine what life would be like with the inability to hear. Try to envision watching television without sound or watching an inaudible movie. There is a silence that has way of making the busiest scenes seem still. Now try to imagine a lively area filled with lots of laughter, roaring music, and a handful of birds chirping away. That imagery paints a scene of the plain difference between a hearing world and a deaf one. One world is capable of hearing and the other involves no incoming source of sound whatsoever. Understanding how deaf culture and how the hard of hearing work and live is important in order to comprehend the reasons behind why they do the certain things they do such as stare at others for a long period of time or the reason†¦show more content†¦They did not know how to react to the deaf that is until Plato, a Greek philosopher, wrote on the account of sign language in Ancient Greece which then resulted in a spark in the interests of other philosophers, writers , and artists (Mirzoeff). On the other hand, Aristotle, another Greek philosopher, who has been known as one who first recorded a claim about the deaf, theorized that people were only able to learn languages if the spoken language was heard implying that deaf people were unable to learn effectively or at all and may as well be uneducated (Jay). It is important to know and realize that the cause of deafness was not just because of genetics, but because of diseases which then resulted in the side effect of hearing loss (Mirzoeff). Meningitis, measles, or mumps were common diseases that would cause the loss of hearing back in the early modern period (Mirzoeff). In past times, an issue that occurred most often was how to respond to the deaf in terms of education. They most certainly were not able to hear which meant that they also would not be able to speak clearly or at all; many questioned how they would be able to comprehend others or communicate with them in that kind of setting. There were little to no schools that educated deaf children until Thomas Hopkins Gallaudet, a man with great intellect, decided that what he wanted do in life was to contribute to the deaf world (â€Å"Thomas H. Gallaudet†). Gallaudet, founder of GallaudetShow MoreRelated Teachers Options Essay1716 Words   |  7 Pagesteachers of deaf children in a variety of situations. In teaching deaf and hard of hearing children there is such a wide range of children, each with their own abilities. Each child also has a different family situation to take into account. Some children come from deaf families, some they are the only deaf family member, and some have no support from their families because they are deaf. There are also students that have family members that make an effort to learn how to best communicate with themRead MoreThe Acronym For A Child Of A Deaf Adult1561 Words   |  7 Pagesof A Deaf Adult. A person who was raised by one or more deaf parents or guardians. CODA’s have to learn how to grow up at a very early age. These children often serve as interpreters for their parents, thus becoming the communication link between their parents and the hearing world. Many feel the frustrating need to interpret for their parents because they had no choice. Without them interpreting, their parents would not be included in the surrounding environments. CODAs not only learn how to communicateRead MoreThe Communication Barriers Of Deaf People972 Words   |  4 PagesOur world has changed so much, especially for Deaf people. Less than a century ago, the ability to text and email weren’t available, and communication between Deaf and hearing people seemed much harder. Deaf people became weary of interactions with hearing people, for fear of being scammed or cheated. People who were hearing and knew sign language were sparse. Love Is Never Silent shows the communication barriers and how, for a Deaf couple, they relied on their hearing daughter to be their ears inRead MoreA Journey Into The Deaf World Essay985 Words   |  4 Pagesbook â€Å"A Journey into the Deaf-World†, by Harlan Lane, Robert Hoffmeister, and Ben Bahan, is about the different people who are considered deaf: hard-of-hearing, deaf, and CODA. People who are hard-of-hearing are people who don t hear well; people who are deaf lack the power of hearing since birth; you can be born hearing and throughout time lose some or all of your hearing sense. People who are CODA (children of deaf adults) are often signing because their parents are deaf and CODA’s often are helpfulRead MoreInside Deaf Culture, By Carol Padden And Tom Hump hries1228 Words   |  5 PagesThroughout the world, there are many different cultures that play a variety of roles in various communities. In the 1980s, many people began to recognize Deaf culture and the unification of the Deaf community. Language plays an essential role in the development and unification of a culture or nation. Through the use of American Sign Language (ASL), a new type of culture emerged that embraced the Deaf community. According to Carol Padden and Tom Humphries, in their novel, Inside Deaf Culture, â€Å"We usedRead MoreEssay On Giving A Voice To Those Who Are Deaf929 Words   |  4 PagesGiving a Voice to Those Who are Deaf or Hard of Hearing What is the purpose of this project? Provide a summary of what will be accomplished and who will benefit. The main purpose of this project is to educate community members, service providers and coordinators on the use of basic American Sign Language (ASL). This will be accomplished through a community based training that will teach the basics of the ASL language and usage. This is a valuable course that will benefit the entire communityRead MoreInclusion Of The Deaf Counseling Center886 Words   |  4 Pages In reviewing several videos from the Deaf Counseling Center, I have the utmost respect for counselors who are in training to learn ASL and have a desire to work with individuals with hearing loss. Honestly, I was struggling in watching the interpreter sign what she wants to express about psychotherapy, and the counseling process for individuals with a hearing loss. I found out as an upcoming vocational rehabilitation counselor having difficulty finding signs for simple words or interpretationRead MoreFinal Exam Questions : 139 Deaf Culture1172 Words   |  5 PagesFinal Exam Questions-CDDS 139 Deaf Culture 2. Describe the ways in which Deaf culture is different from American culture in terms of communication and sharing of information. Deaf culture is different from American culture in a variety of ways. First off, the way these two cultures communicate is quite different. In Deaf culture, individuals communicate using ASL while in American culture individuals communicate mainly in English. Secondly, American culture is an individualist culture where sharingRead MoreDeaf Again By Mark Drolsbaugh Essay1560 Words   |  7 PagesIn Mark Drolsbaugh’s educational and witty autobiography â€Å"Deaf Again†, he describes his journey as a child born to deaf parents, losing his own hearing in his childhood, and navigating both hearing and deaf worlds while trying to discover his identity. In the first chapter, Drolsbaugh tells the story of his own childbirth. His mother Sherry’s childbirth experience was traumatic, to say the very least. Her needs and comfort were disregarded repeatedly by doctors and nurses alike, simply because theyRead MoreReview Of Wonderstruck By Brian Selznick Essay1508 Words   |  7 Pagesfiguring out exactly how the two protagonists and stories are connected. However, it is apparent that one characteristic both protagonists share is that they are deaf. They are also both wishing for better lives and the sense of belonging. The first story is about a 12 year old boy named Ben. His story starts in Gunflint Lake, Minnesota in June 1977. He is grieving the death of his mother and is longing to find his father. Ben was born deaf in one ear but later loses his hearing completely after a

Environmental And Social Factors During Adolescence

Environmental and social factors during adolescence definitely have an effect on how an adolescent develops. Whether it is through parenting styles, the environment an adolescent grows up around or the people an adolescent is associated with. Research done by Bratlien et al (2014) suggests that environmental factors during adolescence can be associated with later development of psychotic disorders. This study suggests that a decrease in social support, cognitive functioning and problems or stress within family life all relate to the development of a psychotic disorder. Surveying adolescent’s fifteen to sixteen year olds with and without a psychosis disorder tested this hypothesis. Testing was done for this study by questioning the†¦show more content†¦The method that they used to test this hypothesis was by testing 268 participants; ages 8-25 in order to see what differences in development as to feedback learning consisted at different ages. The participants were take n from schools and communities that were local. The feedback learning task that participants performed was done while the participant was getting an MRI. The participants were instructed to look at a screen where they were shown three boxes, given a stimulus and asked to sort each stimulus to the correct square. If they put the stimulus in the correct box they would get positive feedback which was a plus sign in that box or negative feedback which was a negative sign in their box. There were 15 sequences in total for the participant to do. Results from this study showed that in general all participants had a high learning rate and there was no difference between male and female. Participants of the same age group all had around the same learning abilities. Learning abilities increased as age increased as well. It was also noted that as adolescents age the frontoparietal network becomes more activated in response to feedback during learning. It was found that activity in dorsolateral prefrontal cortex (DLPFC) , superior parietal cortex (SPC) , and pre-supplementary motor area (Pre-SMA) /anterior cingulate cortex (ACC) afterShow MoreRelatedAdolescence : The Transitional Period Between Childhood And Adulthood1549 Words   |  7 PagesThroughout these stages come happiness, sadness, and excitement. Adolescence is the time where we may have had the best times and the worst times while going through the stage of life. Adolescence is the time when young adults begin to change mentally and physically. During this stage of life, adolescents are introduced to many things such as the changing of the body, interest in different people, and trying to find themselves. When adolescence occurs they will experience puberty, growth spurts, developmentRead MoreThe Debate Of Nature Vs Nurture1364 Words   |  6 Pagesthat all genes, and hereditary factors, influences an individual in terms of their physical appearance to their personality characteristics (Cherry, 2017). Convers ely, the nurture theory argues that all environmental variables impact who individuals are, including early childhood experiences, how individuals were raised, social relationships, and surrounding culture (Cherry, 2017). However, people are born neither â€Å"good† nor â€Å"bad†, but they are a product of their social and psychological traits, influencedRead MoreTitle: Enhancing Education For Sustainable Development1034 Words   |  5 Pageseducation for sustainable development during adolescence Studies show that people experience a dip in interest and concern about environmental problems during their adolescent years (age 13-17). However, there is a lack of information on whether this dip applies to the other two dimensions of Sustainable Development (SD) i.e. social and economic, as well. This study examined changes in the broader concept of Sustainability Consciousness (SC) throughout adolescence. SC is defined as â€Å"a composite of knowingnessRead MoreSuicide Is The Third Leading Cause Of Death1191 Words   |  5 Pages Suicide is the Third Leading Cause of Death in Adolescence Connie Yonn West Coast University Suicide behavior arise in adolescence, a period when significant mood and disturb behavior preoccupied with death (Stoep, 2009). Teen suicide rates are disturbing and have been increasing in the current years base on statistic (Croft, 2016).  The increasing number of teen suicide have cause awareness and brought attention to observance in teen suicide (Croft, 2016). It is said to be the third leading causeRead MoreMiddle Childhood and Adolescence1048 Words   |  5 PagesMiddle Childhood and Adolescence Kierra Williams PSY/280 October 30, 2012 Mara Husband Middle Childhood and Adolescence Middle childhood is the period of life that occurs between the ages 7 and 11. During these times of children lives they are in school and are making many different friends, and their cognitive and physical skills are enhancing. On the other hand, middle childhood period normally introduce individuals into new sets of challenges; not only for the child but for the parentsRead MoreA Research Study On Social Anxiety1462 Words   |  6 PagesThis review is conducted with the purpose of providing detailed summary of available research literature about social anxiety in adolescent and to further explore the literature supporting cognitive behavioural therapy for the treatment of social anxiety disorder in adolescent. As in literature, three processes describe the adolescent development and these are termed as biological, cognitive and socio-emotional (Santrok, 2001). Biological process states that every individual has a unique and matchlessRead More The Developing Adolescent Essay1402 Wo rds   |  6 Pageshave been made about human growth. In this way, developmental theories provide a framework for explaining the patterns and problems of development (Berger, 2008 p33). Adolescence represents one of the most critical developmental periods in life. It is a time of profound changes on all levels. The importance of both family and peers during these years is also discussed. The relationship between adolescent and his or her family are very important in the adolescents ability to develop through these yearsRead MorePhysical and Cognitive Development1246 Words   |  5 Pagesdevelopment in adolescence from 12 to 18 years of age. This part of the developmental stage has many factors that affect the physical development as well as the cognitive development in adolescence. In addition to influences of physical and cognitive development this paper will also focus on the hereditary and environmental influences that make up this stage in life. This stage in the life span is considered the time when a person moves from the childhood stage into the adulthood stage. During this timeRead MoreEnvironmental Factors Of Juvenile Delinquency988 Words   |  4 PagesDuring a child’s development many environmental factors can affect a child’s behavioral outcome. Knowing this, what environmental factors cause juvenile delinquency? â€Å"Each year, approximately 1.5 million adolescents are arrested in the United States, most are repeat offenders, and, in 2008 one in eight violent crimes was attributed to juveniles† (Leverso, Bielby, Hoelter, 2015, p 1). Understanding the environmental causes of juvenile delinquency allows society to better protect children from becomingRead MoreChildhood Obesity. Childhood Obesity Is A Growing Problem1085 Words   |  5 Pagesseveral behavioral and environmental factors that affect childhood obesity as a health problem. It’s important to identify a problem, examine how behaviors can be changed, and find various determinants that may influence specific behaviors in order to implement an intervention to combat the health problem being addressed. Children tend to have a sedentary lifestyle modeled by parents, have low energy, and live in areas that have no places to exercise or play which all are factors towards childhood obesity

Book Review of the Jungle Essay examples - 751 Words

Book Review on The Jungle As in any classic novel, there are several themes that contribute to the betterment of the story. However, the most prominent seems to be that capitalism is the root of the evils in the world, and socialism is the only cure. In my opinion, this is an excellent theme, because Sinclair truly persuades the reader into the belief that socialism is far superior to capitalism. He creates a sort of propaganda for the cause of socialism. The theme is developed subtly. The author introduces the idea of socialism in chapter 28, when Jurgis just happens to stumble upon a socialist meeting. Upon entering, he initiates his (and the readers’) intrigue into the world of politics. This method is successful, because the†¦show more content†¦All of this corruption, used literally to describe the horrid conditions in the factories and slaughter houses, is symbolic of the damaged capitalist government. Again, Sinclair uses subtleties to convey his political thoughts, and in my opinion, this helps to draw the reader to his side of the argument. Upon first glance, the reader may assume that this takes place during the Great Depression of the 1920s, due to the rampant poverty and the widespread competition for jobs. However, with further research we learn that this book was written by Upton Sinclair in 1906. Therefore, we must assume that this story takes place some time in the early 1900s. This book does go into depth over a time period of a few years, but it also gives a panoramic view of history at the same time. The few years in this book represent a great number of years, all the way through the Great Depression. In fact, these years are symbolic of life in the United States from the early to mid 1900s. The situation Jurgis was in, being a new immigrant without a means of making money, was probably shared by many other Americans during his time. This book truly places us in the time period. The author does a great job of drawing in and involving the reader. Howe ver, I’m curious as to why Upton Sinclair didn’t take a more proactive approach to put forth his ideas on socialism. Instead of publishing a fictional novel about theShow MoreRelatedThe Jungle Analysis1641 Words   |  7 PagesCorruption, lies, adultery, politics, and death are all topics addressed in Upton Sinclair’s 1906 novel The Jungle. The book reveals the atrocities that occurred during the early 1900’s in Chicago’s cruel and disgusting meatpacking district. The Jungle chronicles the struggle of a Lithuanian family that came to America with dreams of making their riches and passing it on to their descendants. Analysis of the novel reveals a recurring theme of how desperation makes people do horrible things such asRead MoreThe Jungle by Upton Sinclair 792 Words   |  3 PagesCritics often argue that Upton Sinclair, author of many classic American novels including The Jungle, was cynical and bitter even. However if one were to dig just a bit deeper they may realize that Sinclair was spot on in his idea that this â€Å"American dream† that our country sells is actually a work of fiction. In his book The Jungle, Sinclair, points out the flaws of the American dream. Many immigrants traveled thousands of miles aboard, cramped, disease infested, ships with hope of coming to thisRead MoreBook Review - Fighting Invisible Tigers Essay1289 Words   |  6 PagesClass - FYBA Subject- Psychology Semester- I Topic- Book Review Name of the Book - Fighting Invisible Tigers: A Stress Management Guide for Teens INDEX 1. Acknowledgement 2. Book Review 3. References ACKNOWLEDGEMENT I would like to thank my Psychology Professor, Ms. Rohina, for giving me the opportunity of doing a project which has inculcated a sense of Stress Management in me. Also I would like toRead MoreUpton Sinclair s The Food Industry958 Words   |  4 PagesThe childhood Upton struggled through with family and financial problems only made him strive to change the conditions of America in his writing. Sinclair’s writing started to become very eminent in the early 1900’s, and by the age of 16 his book The Jungle changes the food industry forever. In 1905 Sinclair was hired to work in â€Å"Packingtown† Chicago for a meat processing company for a pay of $500 ( $13,513.51 today’s money) (Upton Sinclair Hits Readers in the Stomach). For two months Sinclair workedRead MoreA Chemy Called Al By Wendy Isdell1197 Words   |  5 PagesOne : In chapters one and two, the reader is introduced to a teenage girl who goes by the name of Julie. Julie s life is filled with many adventures. She is very inquisitive and is always one to turn to critical thinking. From the beginning of the book, the reader can instantly connect concepts from the opening chapter with science, especially chemistry/physical science. The power is out at her home as she is trying to finish some of her homework assignments. It is with her critical thinking insightsRead MoreEssay about The Rise and Fall of Henry Ford’s Forgotten Jungle City.965 Words   |  4 PagesCitation: Grandin, Greg. Fordlandia: The Rise and Fall of Henry Ford’s Forgotten Jungle City. New York: Metropolitan, 2009. Book Review: Fordlandia Henry Ford tried to make a rubber plantation in the Brazilian Amazon jungle. He wanted his own supply of rubber so that he can make his own tires and hoses for his own cars since raw materials to make rubber were monopolized by European countries in those days. So he made his own American factory town by buying over 2 million acres of land in theRead MoreThe Jungle By Upton Sinclair1155 Words   |  5 Pages8/10/17 The Jungle By Upton Sinclair Book Review The working conditions in the US in the 20th  century were diffcult since workers had to struggle to survive on the daily bases.The Jungle written by Upton Sinclair does not only highlight the life of American workers but also uncovers the infleunce of capitalism in the US, where workers and employees were destined to fight for a living, while the upper-class reaped the benefits of national wealth.The Jungle gives many examples of theRead MoreWGU Lesson Plan Format 0913 2ndPlan Essay825 Words   |  4 PagesObjective(s): To teach students words can be recognized by beginning sounds and ending sounds in context. Students will display this knowledge through demonstration to the teacher. MATERIALS AND RESOURCES Instructional Materials: The book â€Å"Over in the Jungle – A Rain Forest Rhyme.†, A Document Camera, Student check sheet to evaluate each students word recognition level. Computer connected to projector. Resources: Teachers – Shawn Amy Hardy – YouTube video https://www.youtube.com/watch?v=_pRczvC7aNIRead MoreUpton Sinclair and His Influence on Society Essay1552 Words   |  7 Pagesworks such as The Jungle, King Coal, Oil!, and Boston. His work reflects socialistic views and he achieved worldwide recognition extremely easily. He influenced society through the publication of The Jungle, which led to the Pure Food and Drug Act of 1906. He also responded to other peoples criticism of his works through letters and articles and wrote numerous influential novels about things that were happening during the time period he lived. The publication of The Jungle influenced many peopleRead MoreThe Heart Of Darkness By Joseph Conrad1166 Words   |  5 Pagestook place in the Belgian Congo through Marlow’s perspective. In this book, the author portrays the European ideas of civilizing Africa as well as the ideas of imperialism and racism. Although Conrad refers darkness many times in the book, especially in the title, he did not give any clear statement what the darkness was and what aim is he approached by the use of darkness. Through the research, related texts which are the reviews of Heart of Darkness, the arguments arise among the critics about the

Customer Satisfaction Free Essays

1. Do right things and do it right first time. This Total Quality Management Principle means that in work , one must be effective enough to do what is right. We will write a custom essay sample on Customer Satisfaction or any similar topic only for you Order Now A person must produce quality work, not just an ordinary work that would affect an ordinary experience, but something that will cause you to be productive enough. Do the right things and do it the first time reflects that a person is obliged to do what is right or just and once you do it, do it like you’ve never done it before. Do it like it is your first time to do such, why? Because once you do something like it was your first, you’ll give your one hundred and one percent of effort to it because you wanted an assurance of success. Example, your manager gave you a project, he had entrusted you this project so you have to give your best efforts to it. What you have to do is give your best while you’re doing it. This only proves that you deserve to have this project and soon your boss will entrust more projects to you and maybe give you a higher position for doing a great job. 2. Management by walking around. Another Total Quality Management principle is management by walking around. For me this means continuous improvement on what you’re doing plus respect and teamwork all throughout. Management is not just about being the leader and leading your subordinates but being a good subordinate as well. It’s best for a leader if he/she is also a good follower. As they say, a good leader is a good follower. When you learn to be a good leader you also learn how to pay respect to others. Giving respect is very much important in the industry. You can’t stay long in your work if you won’t give and take respect. It’s like a mutual relationship that you have to develop in order to love your work. One must also have a strategic approach to improvement. One must not be settled and contented in being developed, because one must continue having productivity with his/her work. This will bring good effects in his/her work, because work is not just about going there everyday and doing the same old things because productivity and development will not surely go their way. How to cite Customer Satisfaction, Papers Customer Satisfaction Free Essays Whether the buyer is satisfied after purchase depend on the offers performance inrelation to the buyer expectation. In general satisfaction is a person’s feelings of pleasure or disappointment resulting from comparing a products perceived performance relation to his/her expectations. If the performance falls short of expectation, the customer is dissatisfied. We will write a custom essay sample on Customer Satisfaction or any similar topic only for you Order Now If the performance matches the expectationcustomer is satisfied. If the performance exceeds the expectation the customer ishighly satisfied. Customer satisfaction cannot be very difficult. After all you either satisfied with theservices you receive or you are not. If you don’t you are not. If it is that easy, thenobtaining people’s opinion about how satisfied they are with relatively straightforward matter- or is it?. Customer satisfaction is a marketing tool and a definite valueaddad benefit. It is often perceived by customers as important as the primary productor service your organisation offers. It looks at what is involved from 3 different angles, the first is from the view of anorganisation wishing to understand, and measures, how satisfied its customer are withthe products and services they receive from it. The second is from the perspective of aresearch agency that has been asked to obtain feedback from customers and abouttheir experiences when dealing with companies. Finally it considers the issue from the perspective of consumers who participate in surveys, including both businesscustomers and members of general public. Customer satisfaction is a business term, is a measure of how products and servicessupplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and part of the four prospective of balancedscore card. IN a competitive market place were businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key elementof business strategy customer satisfaction drives successful private sector business. High performing businesses have developed principles and strategies for achievingcustomer satisfaction. This paper presents a framework or set of ideas for usingcustomer satisfaction principles and strategies to improve the quality responsiveness,and possibility of public sector privately provided services in vulnerable communities. The framework suggested that resident who live in tough neighbourhoods can besupported through customer satisfaction strategies to become empowered individuals How to cite Customer Satisfaction, Papers Customer Satisfaction Free Essays Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo’s (1965) on the effort of customers, their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer, there is not so much consensus conducting in relation to the definition of the satisfaction of customer (Giese and Cote, 2000). The typical definition of customer satisfaction can be provided as the evaluative judgment of post consumption in relation to the certain product or service (Gundersen, Heide and Olsson, 1996). We will write a custom essay sample on Customer Satisfaction or any similar topic only for you Order Now It is considered as the outcome of the process of evaluative through which expectations of pre purchase are contrasted with performance perception in the time of or after the experience of the consumption (Oliver, 1980). The concept of the satisfaction of the customer is considered as the concept as most widely recognized which is based on the theory of expectancy disconfirmation (McQuitty, Finn and Wiley, 2000). Oliver developed the theory which proposes that the level of satisfaction is considered as the outcome of difference among the performance as expected and perceived. The occurrence of the satisfaction can be done when an organization provides better product or services than the expectation of the customers (Positive disconfirmation). In other side, dissatisfaction can be occurred while the worse performance is provided by the organization (Negative disconfirmation). It has been showed by studies that the results of business can be impacted directly and indirectly through the satisfaction of customer. It has been concluded by Luo and Homburg (2007) that the profitability of the business can be affected by the satisfaction of customer positively. The relationship among the patterns of the behavior of the customer has been investigated by the most of the studies (Dimitriades, 2006; Olorunniwo et al. , 2006; Chi and Qu, 2008; Faullant et al. , 2008). In accordance with these findings, the loyalty of the customer can be enhanced by the satisfaction of the customer; along with this intentions of repurchasing are also influenced by the satisfaction of customer which can be concluded with positive effects a positive word of mouth leads to the positive publicity. By giving the major consideration towards the satisfaction of customer, not surprisingly there are so many researches have been done which are devoted towards the satisfaction determinants investigation. The factors as subjective and objective are assisting to determine the satisfaction for example: subjective factors are the needs of customer, emotions etc and the objective factors are the features of products and services. In application on the airlines industries, there has been occurred so many research studies through which attributes are examined which are found out by the passenger as significant in relation to the satisfaction of customer. It has been found out by Atkinson (1988) that customer satisfaction can be determined by proper scheduling, security, value for money and the staff courtesy. It has been revealed by Knutson (1988) that scheduling, comfort, convenience of goods, prompt service, safety and security, staff friendliness are required. It has been stated by Barsky and Labagh (1992) that passengers’ satisfaction can be influenced by the attitude of the employee, scheduling, goods security, landing on scheduled time etc. Akan (1995) conducted the study where it has been showed that airlines passengers’ satisfaction has the determinant of the staffs’ behavior, scheduling, timeliness, pricing of ticket, productivity and performance, robust schedule planning, etc. The conclusion has been drawn by Choi and Chu (2001) that the top factors of airline industries which can determine the satisfaction of the airline passenger are: the quality of the staff, schedule planning, values, productivity, price of ticket etc. Customer satisfaction and customer loyalty in Hilton Hotel: In the past, tourism has been often considered as the natural outcome of environmental and cultural resources of a specific territory. In this view, the role of hospitality enterprises cannot influence demand levels and is merely limited to the supply of services to tourists. Le Blanc ; Nguyen (1996) suggest that marketing efforts should be directed to highlight the environmental characteristics of the location in order to attract new customers. The constant increase of demand of touristic services, and the request for higher standards by the guests, has enforced the competition among hospitality suppliers and highlighted how the attractivity of the touristic destination is influenced by the standards of the services provided by the local hotels. In this scenario, providing high quality services and improving customer satisfaction are widely recognized as fundamental factors boosting the performances of companies in the hotel and tourism industry (Barsky ; Labagh, 1992; Le Blanc, 1992,; Le Blanc et al. , 1996; Stevens et al. , 1995, Opermann, 1998). Hotels with good service quality will ultimately improve their profitability (Oh ; Parks, 1997). In a competitive hospitality industry which offers homogeneous services, individual hoteliers must be able to satisfy costumers better then their counterparts (Choi ; Chou, 2001). To obtain loyalty and to outweigh other competitors, hotel providers must be able to obtain high levels of customer satisfaction for the service supplied. There are several studies that analyze the needs and the desires of tourists. A research by Wuest et al. (1996) defined the perception of hotel attributes as the degree to which guests may find various services and facilities critical for their stay in a hotel. Hotel’s attributes such as cleanliness, price, location, security, personal service, physical attractiveness, opportunities for relaxation, standard of services, appealing image, and reputation are recognized as decisive by travelers to assess the quality of the hotel (Atkinsons, 1988; Ananth et al. , 1992; Barsky Labagh, 1992; Cadotte Turgeon, 1988; Knutson, 1988; McCleary et al. , 1993; Rivers et al. , 1991; Wilensky Buttle, 1988). Part 2: Corporate culture: Culture  is defined in varying terms by different theorists. A opular  definition  is the one provided by Schein (1985: 9): A pattern of basic assumptions – invented, discovered, or developed by a given group as it learns to cope with the problems of external  adaptation  and integral integration – that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems. The terms  organisation al culture  and corporate culture are used interchangeably in the literature to refer to the culture pervading an organisation, be it a for-profit  or a non-profit entity. Corporate culture is invariably influenced by natural or regional cultures, or macro-cultures (Hampden-Turner 1994: 12). The emphasis on  individualism  in US corporations, the emphasis on collective  decision making  in Japanese firms, and the age old burra sahib culture of British companies in colonial days are all reflections of the influence of macro-cultures on corporate culture. Corporate culture is not entirely monolithic or uniform throughout the organisation. Within the overall culture, there are usually subcultures. For example,  marketing  and accounts personnel may have different subcultures due to the differences in the  nature  of their work and  environment. The conflicts which sometimes arise among departments can be attributed to such differences. In a similar but broader vein there is a hotel culture, which in turn takes a different hold when the corporate culture of the Hilton chain is compared to that of  Sheraton. Similarly, airlines still have a different corporate culture; that of TWA and  Singapore  airlines are not the same. At International Hotel Group AG’s, fulfilling the individual needs of a clearly defined target group has been a proven recipe for success in the group’s corporate philosophy for long years. Our hotels precisely distinguish themselves not only from each other but from those of the competition as well through their individual character and extraordinary architecture. Enthusiastic, qualified staff and confident interaction based on partnership are just as important to the International Hotel Group as the fulfilment of our guests’ needs and the solution of individual, out of the ordinary problems. Each staff member in the business is responsible for actively realizing of these objectives – seen as obligation – within his/her sphere of influence. . We both require from and promote creativity in our staff in order to provide our guests with concepts that embody Lindner quality beyond expectations. In this respect, everyone is allowed to make mistakes, too, because we consider mistakes a chance to learn and improve the quality of Lindner. Through believing in the capabilities of our staff and by guaranteeing their creative and personal development, we achieve a strong commitment and creative work. Together, we create values and reach new goals. Transparency, comprehensive information and a regular exchange between the staff members in our hotels support their further qualification. We manage our business in an honest, reliable, and fair way and our relationship with business partners is characterized by partnership, respect, and cooperation. It is with this foundation of integrity in partnerships that we achieve the permanent development of our International Hotel Group. How to cite Customer Satisfaction, Papers Customer Satisfaction Free Essays Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦1 Executive Summary†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. We will write a custom essay sample on Customer Satisfaction or any similar topic only for you Order Now 4 Literature Review†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦6 Banking Industry: An Overview†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 12 Objective of Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 12 Research Methodology†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 13 Data Analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦14 Findings†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦ 16 Recommendations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 17 Limitations of Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 8 Bibliography†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 18 Questionnaire†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦19 â€Å"COMPARATIVE STUDY OF CUSTOMER SATISFACTION INPUBLIC SECTOR AND PRIVATE SECTOR BANKS† EXECUTIVE SUMMARY The working of the customer’s mind is a mystery which is difficult to solve andunderstanding the nuances of what customer satisfaction is, a challenging task. This exercise in the context of the banking industry will give us an insight into the parameters of customer satisfaction and their measurement. In the organized segment, banking system occupies an important place in n ation’s economy. It plays a pivotal role in the economic development of a country and forms the core of the money market in an advanced country. The commercial banks in India comprise of both Public sector as well as private sector banks. There are total 28 Public sector and 27 private sector banks are functioning in the country presently. Banks have to deal with many customers everyday and render various types of services to its customer. It’s a well known fact that no business can exist without customers. Not so long ago, accessing our own money was about setting aside a couple of hours, getting to the bank before closing time, standing in one queue to get a token and then in another to collect the cash. Those were the pre-economic reforms days, when the banking sector primarily consisted of public sector banks. The banking industry like many other financial service industries is facing a rapidly changing market, new technologies, economic uncertainties, fierce competition and more demanding customers and the changing climate has presented an unprecedented set of challenges . Banking is a customer oriented services industry, therefore, the customer is the focus and customer service is the differentiating factors . The banking industry in India has undergone sea change since post independence. More recently, liberalization, the opening up of the economy in the 90s and the government ‘decision to privatize banks by reduction in state ownership culminated in the banking reforms based on the recommendations of Narasimha Committee. The prime mover for banks today is profit, with clear indications from the government to ‘perform or perish’. Banks have also started realizing that business depends on client service and the satisfaction of the customer and this is compelling them to improve customer service and build up relationship with customers. The main driver of this change is changing customer needs and expectations. Customersin urban India no longer want to wait in long queues and spend hours in bankingtransactions. This change in customer attitude has gone hand in hand with thedevelopment of ATMs, phone and net banking along with availability of service right atthe customer’s doorstep. With the emergence of universal banking, banks aim to provideall banking product and service offering under one roof and their endeavor is to becustomer centric. With the emergence of economic reforms in world in general and inIndia in particular, private banks have come up in a big way with prime emphasis ontechnical and customer focused issues. The purpose of this paper is to compare the public sector banks and private sector banksin terms of customer satisfaction and to find out the various reasons of customer dissatisfaction in these banks. The data was collected by getting the questionnaire filled by the respondents who were using the banking services.. INTRODUCTION In the organised segment, banking system occupies an important place in nation’seconomy. It plays a pivotal role in the economic development of a country and forms the core of the money market in an advanced country. The commercial banks in India comprise of both Public sector as well as private sector banks. There are total 28 Public sector and 27 private sector banks are functioning in the country presently. Banks have to deal with many customers everyday and render various types of services to itscustomer. It a well known fact that no business can exist without customers. Customer satisfaction , a business term, is a measure of how products and servicessupplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business. In a competitive marketplace where businessescompete for customers, customer satisfaction is seen as a key differentiator andincreasingly has become a key element of business strategy. Customer satisfaction is an ambiguous and abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and service to service. The state of satisfaction depends on a number of both psychological and physical variables. The banking industry like many other financial service industries is facing a rapidly changing market, new technologies, economic uncertainties, fierce competition and more demanding customers and the changing climate has presented an unprecedented set of challenges . Banking is a customer oriented services industry, therefore, the customer isthe focus and customer service is the differentiating factors The banking industry in India has undergone sea change since post independence. More recently, liberalization, the opening up of the economy in the 90s and the government’s decision to privatize banks by reduction in state ownership culminated in the banking reforms based on the recommendations of Narasimha Committee. The prime mover for banks today is profit, with clear indications from the government to ‘perform or perish’. Banks have also started realizing that business depends on client service and the satisfaction of the customer and this is compelling them to improve customer service and build up relationship with customers. With the current change in the functional orientation of banks, the purpose of banking is redefined. The main driver of this change is changing customer needs and expectations. Customers in urban India no longer want to wait in long queues and spend hours in banking transactions. This change in customer attitude has gone hand in hand with the development of ATMs, phone and net banking along with availability of service right at the customer’s doorstep. With the emergence of universal banking, banks aim to provide all banking product and service offering under one roof and their endeavor is to be c ustomer centric. With the emergence of economic reforms in world in general and in India in particular, private banks have come up in a big way with prime emphasis on technical and customer focused issues. LITERATURE REVIEW Not so long ago, accessing our own money was about setting aside a couple of hours, getting to the bank before closing time, standing in one queue to get a token and then in another to collect the cash. Those were the pre-economic reforms days, when the banking sector primarily consisted of public sector banks. Cut to the present day and the nature of banking has changed beyond recognition. With ATM cards, simple banking transactions like withdrawing and depositing money are easier than ever before. For the tech-savvy, there is the option of banking online. Then next medium may just be your mobile. Even when it comes to products, the changes have been many. Graduating from simplesavings accounts and fixed and recurring deposits, banks now offer a host of productslike special savings account and sweep-in-account, no frills accounts and easy receiveaccount. Private sector banks may have taken the lead, but public sector banks, with their vast client base and unparalleled treasury of trust, are evolving their own brand of customer-friendliness. Because satisfaction is basically a psychological state, care should be taken in the effortof quantitative measurement, although a large quantity of research in this area hasrecently been developed. Work done by Berry (Bart Allen) and Brodeur between 1990and 1998 defined ten ‘Quality Values’ which influence satisfaction behavior, further expanded by Berry in 2002 and known as the ten domains of satisfaction. These tendomains of satisfaction include: Quality, Value, Timeliness, Efficiency, Ease of Access ,Environment, Inter-departmental Teamwork, Front line Service Behaviors, Commitmentto the Customer and Innovation. These factors are emphasized for continuousimprovement and organizational change measurement and are most often utilized todevelop the architecture for satisfaction measurement as an integrated model. Work done by Parasuraman, Zeithaml and Berry (Leonard L) between 1985 and 1988 provides the basis for the measurement of customer satisfaction with a service by using the gap between the customer’s expectation of performance and their perceived experience of performance. This provides the measurer with a satisfaction â€Å"gap† which is objective andquantitative in nature. Work done by Cronin and Taylor propose the†confirmation/disconfirmation† theory of combining the â€Å"gap† described byParasuraman, Zeithaml and Berry as two different measures (perception and expectation of performance) into a single measurement of performance according to expectation. According to Garbrand, customer satisfaction equals perception of performance divided by expectation of performance. The usual measures of customer satisfaction involve a survey with a set of statements using a Likert Technique or scale. The customer is asked to evaluate each statement and in term of their perception and expectation of performance of the organization being measured. The working of the customer’s mind is a mystery which is difficult to solve andunderstanding the nuances of what customer satisfaction is, a challenging task. This exercise in the context of the banking industry will give us an insight into the parameters of customer satisfaction and their measurement. This vital information will help us to build satisfaction amongst the customers and customer loyalty in the long run which is anintegral part of any business. The customer’s requirements must be translated andquantified into measurable targets. This provides an easy way to monitor improvements, and deciding upon the attributes that need to be concentrated on in order to improve customer satisfaction. We can recognize where we need to make changes to create improvements and determine if these changes, after implemented, have led to increased customer satisfaction. â€Å"If you cannot measure it, you cannot improve it. † – Lord William Thomson Kelvin (1824-1907). MEASURING CUSTOMER SATISFACTION IN THE BANKING INDUSTRY Introduction: Banking operations are becoming increasingly customer dictated. The demand for ‘banking supermalls’ offering one-stop integrated financial services is well on the rise. The ability of banks to offer clients access to several markets for different classes of financial instruments has become a valuable competitive edge. Convergence in theindustry to cater to the changing demographic expectations is now more than evident. Bancassurance and other forms of cross selling and strategic alliances will soon alter the business dynamics of banks and fuel the process of consolidation for increased scope of business and revenue. The thrust on farm sector, health sector and services offers severalinvestment linkages. In short, the domestic economy is an increasing pie which offers extensive economies of scale that only large banks will be in a position to tap. With the phenomenal increase in the country’s population and the increased demand for banking services; speed, service quality and customer satisfaction are going to bekey differentiators for each bank’s future success. Thus it is imperative for banks toget useful feedback on their actual response time and customer service quality aspects of retail banking, which in turn will help them take positive steps to maintain a competitive edge. The working of the customer’s mind is a mystery which is difficult to solve andunderstanding the nuances of what customer satisfaction is, a challenging task. This exercise in the context of the banking industry will give us an insight into the parameters of customer satisfaction and their measurement. This vital information will help us to build satisfaction amongst the ustomers and customer loyalty in the long run which is anintegral part of any business. The customer’s requirements must be translated andquantified into measurable targets. This provides an easy way to monitor improvements, and deciding upon the attributes that need to be concentrated on in order to improve customer satisfaction. We can recognize where we need to make changes to create improvements and determine if these changes, after implemented, have led to increased customer satisfaction. â€Å"If you cannot measure it, you cannot improve it. † – Lord William Thomson Kelvin (1824-1907). The Need to Measure Customer Satisfaction: Satisfied customers are central to optimal performance and financial returns. In many places in the world, business organizations have been elevating the role of the customer to that of a key stakeholder over the past twenty years. Customers are viewed as a groupwhose satisfaction with the enterprise must be incorporated in strategic planning efforts. Forward-looking companies are finding value in directly measuring and trackingcustomer satisfaction (CS) as an important strategic success indicator. Evidence ismounting that placing a high priority on CS is critical to improved organizational performance in a global marketplace. With better understanding of customers’ perceptions, companies can determine theactions required to meet the customers’ needs. They can identify their own strengths andweaknesses, where they stand in comparison to their competitors, chart out path future progress and improvement. Customer satisfaction measurement helps to promote anincreased focus on customer outcomes and stimulate improvements in the work practicesand processes used within the company. When buyers are powerful, the health and strength of the company’s relationship with itscustomers – its most critical economic asset – is its best predictor of the future. Assets onthe balance sheet – basically assets of production – are good predictors only when buyersare weak. So it is no wonder that the relationship between those assets and future incomeis becoming more and more tenuous. As buyers become empowered, sellers have nochoice but to adapt. Focusing on competition has its place, but with buyer power on therise, it is more important to pay attention to the customer. Customer satisfaction is quite a complex issue and there is a lot of debate and confusionabout what exactly is required and how to go about it. This article is an attempt to reviewthe necessary requirements, and discuss the steps that need to be taken in order tomeasure and track customer satisfaction. What constitutes Satisfaction? The meaning of satisfaction:†Satisfied† has a range of meanings to individuals, but itgenerally seems to be a positive assessment of the service. The word â€Å"satisfied† itself had a number of different meanings for respondents,which can be split into the broad themes of contentment/happiness, relief, achieving aims, achieving aims and happy with outcome and the fact that they did not encounter any hassle: Happy – Content Happy, pretty happy, quite happy – Pleased – Walked out of there feeling good – Walk out of there chuffed – Grateful the service has been OK Relieved – Thank God for that – Phew – At ease – Can relax – Stress reduction – Secure – Safe – Go to the bank with a troubled m ind and they sort it out for you – Sleep at night without worrying what’s going to go on – Everything is sorted out in your mind and you’re happy – Secure, you know the money has been sorted out – Knowing the money’s going to be there Achieving aims – Achieving your aim or goal – Getting what you went in for – Achieve whatever it is you wanted to achieve Come away with a proportion of what you want – Got what wanted in the end- Got what you went down for – Everything went according to plan, the way it should have done – Met expectations – To be unsatisfied is when you come out and you are still on the same level as you were before Achieving aims, and happy with outcome – Happy with the results – Happy with what you’ve got – When you walk out you’re happy they’ve sorted everything out and quickly – Happy with outcome – Pleased with what’s happened – Content with what’s been done for you – A feeling of happiness having achieved your goal You go in there feeling down and the only way you are going to come out satisfied is if they have been good to you No hassle – Not frustrated – Everything goes smooth – No hassle- No problems – No hassle getting there – Straightforward Clearly then there is some variation in understanding of the term. Some of theinterpretations fit with the definitions used in much of the service quality and satisfaction literature, where Satisfaction is viewed as a zero state, merely an assessment that theservice is adequate, as opposed to â€Å"delight† which reflects a service that exceedsexpectations. However, most respondents have more positive interpretations of the term. These questions allow us to identify priorities for improvement by comparing satisfaction with stated (overt) importance, comparing satisfaction with modeled (covert) importance(from identifying key drivers of overall satisfaction), as well as respondents’ own stated priorities. Service Quality and Customer Satisfaction: There is a great deal of discussion and disagreement in the literature about the distinction between service quality and satisfaction. The service quality school view satisfaction as an antecedent of service quality – satisfaction with a number of individual transactions â€Å"decay† into an overall attitude towards service quality. The satisfaction school holds the opposite view that assessments of service quality lead to an overall attitude towards the service that they call satisfaction. There is obviously a strong link between customer satisfaction and customer retention. Customer’s perception of Service and Quality of product will determine the success of the product or service in the market. If experience of the service greatly exceeds the expectations clients had of the service then satisfaction will be high, and vice versa.. In the service quality literature, perceptions of service delivery are measured separately from customer expectations, and the gap between the two provides a measure of service quality. Expectations and Customer Satisfaction: Expectations have a central role in influencing satisfaction with services, and these inturn are determined by a very wide range of factors lower expectations will result in higher satisfaction ratings for any given level of service quality. This would seem sensible; for example, poor previous experience with the service or other similar services is likely to result in it being easier to pleasantly surprise customers. However, there are clearly circumstances where negative preconceptions of a service provider will lead to lower expectations, but will also make it harder to achieve high satisfaction ratings – and where positive preconceptions and high expectations make positive ratings more likely. The expectations theory in much of the literature therefore seems to be an over-simplification. BANKING INDUSTRY : AN OVERVIEW For centuries banks have played an important role in in fnancial system of the country. The vital role continues even today although the form of banking have changed todaywith changing need of the economy and individuals. With expansion of trade andcommerce, the concept of banking gained importance. The of banking transcended fromindividuals to groups and later to companies. During the Moghul period the indigenous bankers played a very important role in lending money and financing foreign trade inIndia. During British rule the agency houses carried on the banking business. TheBanking system in India has three tiers. There are scheduled commercial banks; theregional rural banks; and the cooperative banks. The scheduled commercial banksconstitute those banks which are included in the second schedule of RBI Act 1934. In the organised segment, banking system occupies an important place in nation’seconomy. It plays a pivotal role in the economic development of a country and forms thecore of the money market in an advanced country. The commercial banks in Indiacomprise of both Public sector as well as private sector banks. There are total 28 Publicsector and 27 private sector banks are functioning in the country presently. Banks have todeal with many customers everyday and render various types of services to itscustomer. It’s a well known fact that no business can exist without customers. OBJECTIVE OF THE STUDY The objective of this study is to compare the public sector banks and private sector banksin terms of customer satisfaction and to find out the various reasons of customer dissatisfaction in these banks SCOPE OF THE STUDY The scope of the study is confined in comparing the Public sector and private sector banks in terms of customer satisfaction. The study will be undertaken on the basis of sample survey. Research Methodology Sample and data collection This survey was conducted in the context of banking services. 50 percent of the datawere collected in face-to-face interviews of customers coming to banks. For theremaining 50 percent, the data were collected by visiting the customer’s homes. Thestudy provides a representative sample of various banks customers in Delhi only. Research design The research design would be descriptive and cross sectional Data collection The data would be collected from primary source through questionnaires and interviews. Sample size The sample would be selected on random basis. A sample of 50 respondents would beUsed in the research. Data Sources Both Secondary and Primary Sources of data will be used. The major type of information used is primary data. This is done thru primary survey. The literature review is a secondary data type. The sources include books, periodicals,websites, printed literature etc. How to cite Customer Satisfaction, Essay examples